Overview of Key Retail Processes

Overview of key retail processes
Overview of retail merchandising
Buying activities
Overview of key retail processesOverview of retail merchandisingBuying activities
Price: $68.00

Product type: E-Learning course

Star Rating 4

This course reviews the key retail processes and the departments that they impact.

Product: EL58

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Overview of Key Retail Processes

This course reviews the key retail processes and the departments that they impact.

To view a sample of this Overview of Key Retail Processes e-learning course select the Video tab above.


Who Is It Suitable For?

This program is designed for people who sell or market to retailers and people joining a retailer for the first time. It will also benefit merchandise suppliers who sell directly to retailers, those who market to retailers to get their content specified in retail products and for IT teams who need to understand the retail business more fully.


Detailed Content

The detailed content includes:

  • Overview of key retail processes
  • Merchandise and category management:
    • Planning flow
    • Merchandise and category management differences
    • Retail merchandising
    • Category definition
    • Category management
  • Buying:
    • Buying activities
    • Open to Buy Management
  • Marketing:
    • Marketing activities
    • Customer Relationship Management
  • Supply chain management:
    • What is supply chain management?
    • The merchandise flow
    • Vendor collaboration
  • Store operations activities
  • E-commerce activities
  • Summary
  • Mastery test
  • Learners completing the mastery test and obtaining an 80% pass mark will also receive a mastery certificate upon completion.


Benefits of Studying This Program

Learners studying this program will gain familiarity with the retail industry faster, shortening their path to full productivity.


Customer Feedback

A survey of over 70 of our learners rated this class in response to 4 key questions as follows:


Has this course helped you achieve your personal goals?
Has this course helped you do your job better?
How likely would you be to recommend the course to a friend or colleague?
How would you rate the course overall?


You can read some of our reviews by clicking the Review tab above.


Hours of Study

1 to 2 hours


Resources Included

The class includes the following downloadable resources for printing and review:

  • Overview of processes summary
  • Recovering Sales and Profitability after Corona Virus White Paper.



The price for a single student is US $68, or UK £54 or EU €62.  This includes one year’s access to the class.

Corporate licences are available.


Pre-Requisites Necessary

Retail Background and Trends.


After This Program

This program is a module from our Fundamentals of Retail training suite. The next logical program in developing learners’ knowledge is Retail IT Architecture.


Earl F., IBM said...
"Clear Overview of Key Retail Processes"
Star Rating 5
Gerard D. said...
"some finer points about the difference between merchandizing at category management"
Star Rating 4
Sumanth said...
"all the content is good."
Star Rating 4