Selling and Customer Service - Class Manual

retail training

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Price: $200.00

Product type: File download

Teaches a 7 step process to making sales.

Product: CM12

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This is a well documented, instructor-led selling and customer service class that uses a 7 step sales process. It is suited to non-food retail where the sales process and store approach benefits from sales people interacting with the customer in the right way.
It includes acknowledging and approaching the customer, identifying their needs, demonstrating product, adding new items to the sale and upselling, handling customer objections and closing the sale.
Buying one copy provides a license for one student to study the program. Significant discounts and complementary Leaders Guide and Leaders Handbook apply for more than ten copies.