Deputy Store Manager

Deputy Store Manager Learning Path

This learning path is part of equipping deputy store managers to be candidates for promotion to store manager. It addresses the key aspects of Store Operations, loss prevention in stores, the impact of e-commerce and omni-channel retailing on stores and the basics of selling space management.

Select any of the circles along the path to find out more about each step.

Summary of Deputies and Store Manager Competencies

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  • Understanding the retail profit and loss statement or store trading statement
  • Understanding, calculating and interpreting retail key performance indicators
  • Analysing store performance – sales and gross margin achievement, expense management, selling space productivity, labour productivity (sales per labour hour) 
  • Adjusting the trading plan in the light of results to date, issues arising and expectations for the future
  • Developing and managing budgets and targets
  • Staff scheduling
  • Sales training for staff using the training packs provided
  • Competitor analysis
  • Managing property maintenance.

 

This learning path includes much of the retail knowledge also applicable to Area Managers, Regional Directors and Stores Administration staff.  Of course, these roles will also have other training needs in areas additional to those covered by Martec International, such as leadership and managerial skills.

Select any of the circles along the path to find out more about each step.

A complete learning path for a Deputy Store Manager Introduction to Store Operations Overview of Loss Prevention Loss Prevention KPIs Losses at Registers Managing Stock Losses Customer and Associate Theft E-commerce & Omni-Channel Retailing Space Management Introduction Basics of Space Management Store Floor Layouts Factors Influencing Department Positioning Product Positioning and Signage Retail and Consumer Goods WIKI/EPSS Digital Badge Program