Supervisor

Supervisor

Summary of Supervisor Competencies

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  • Overseeing daily, weekly, monthly and seasonal operating routines
  • Implementing promotions 
  • Achieving customer service goals with respect to stock, staff, complaints and customer service expectations
  • Start of day/End of day routines – cashing up, banking takings, making the store ready for business
  • Store and product presentation, visual merchandising, maintaining standards 
  • Managing shrink
  • Store level inventory management including stockroom management
  • Managing health and safety for staff and customers 
  • Delivering omni-channel services
  • Returns management
     

Select any of the circles along the path to find out more about each step.