Retailer IT Applications Overview

Item: EL62

This course examines the architecture of retail applications systems and the use of Quadrant Analysis as an aid to interviewing retailers about their current systems.    Scroll down for course objectives and detailed content.  The NASBA version of this class is eligible for 1.0 NASBA CPE credits.

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Retailer IT Applications Overview

This course examines the architecture of retail applications systems and the use of Quadrant Analysis as an aid to interviewing retailers about their current systems.

Who Is It Suitable For?

This program is ideal for companies who sell or market IT solutions to retailers.  It is also valuable as induction training for retail management trainees and for IT teams who need to understand the retail business more fully.

Course Objectives

Upon completing this course, students will be able to:

  • Describe the architecture of retail application systems and what the implications are in terms of technical architecture
  • Explain Quadrant Analysis, which is a methodology for identifying development or application systems opportunities in a retailer.

Detailed Content

The detailed content includes

  • High level application architecture:
    • Headquarters
    • Store systems
    • Sales audit and polling
    • CRM / marketing database
    • Loss prevention
    • Logistics
    • Finance
    • Human resources
    • Store portal
    • Product lifecycle management
    • Call center
    • Merchandise optimization
    • Systems implications
  • Application quadrant analysis concept and use:
  • Maintenance
    • Strategic
    • Key operational
    • High potential?
  • Application quadrant analysis job aid:
    • Fashion / specialty, department stores and mixed goods retailers
    • Grocery and drug stores
    • Online retailers
  • Mastery test
  • Learners completing the mastery test and obtaining a 70% pass mark will also receive a mastery certificate upon completion.

Benefits of Studying This Program

Learners studying this program will gain familiarity with the retail industry faster, shortening their path to full productivity.

Customer Feedback

A survey of over 97 of our learners rated this class in response to 4 key questions as follows:

1. Has this course helped you achieve your personal goals?


2. Has this course helped you do your job better?


3. How likely would you be to recommend the course to a friend or colleague?


4. How would you rate the course overall?


Hours of Study

The average time to study this program is 1 hour.

Resources Included

The class includes the following downloadable resources for printing and review:

  • Two application architecture charts for transaction processing and business intelligence
  • Downloadable Quadrant Analysis for printing and review
  • Covid safety features checklist.

Pre-Requisites Necessary

Some basic familiarity with IT concepts is beneficial to completing this module.

After This Program

Depending on your learning goals, you may wish to study other modules of Fundamentals of Retail, particularly:
Overview of Key Retail ProcessesIntroduction to Store Operations, Buying & Merchandising OverviewE-Commerce and Omni Channel Retailing

Sales people will benefit from:
Analyzing Retail Key Performance Indicators, Introduction to Retail Financials.


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Customer Reviews

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By Dustin L., Purolator on 21st October 2020
"Quadrant Analysis was a really interesting concept"
Star Rating 4
By Rajanikanth R on 21st October 2020
"crisp nature of the information presented"
Star Rating 4

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