An Introduction to Selling and Service

retail training

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Price: $50.00

Product type: E-Learning course

E-learning Course

Product: EL22

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To view a demo of the Retail Management Training Suite, please click here.

This is the second course from the full National Retail Federation (NRF) Retail Management Training Suite which can be studied as an individual course if you choose not to take the full suite. From this course you will understand how to create a shopping experience that builds customer loyalty.

Topics covered in this course include the value of customer loyalty, chain of retail success, know your customers, how to influence customer satisfaction, balancing customers' needs, internal customers in retail, balancing customer expectations, selling and service models, the manager's role in selling and service, producing sales and service results, coaching an associate on achieving sales results, planning for sales growth and productivity, methods for building the sales team, measuring sales and service performance, using performance metrics to improve sales and service and leadership in selling and service.

The Retail Management Training Suite is available on-line and broken into 6 courses for ease of use. This is the second of these courses which can be taken as an individual course. It takes about 1.5 hours to complete depending on the learner. A user license is valid for 1 year.

NB This course is suitable for use in Microsoft Windows based environments but not MAC environments.

For Group Discounts: 100-249 seats 20% off, 250-499 30% off, 500-999 40% off, 1000+ 50% off, please contact us directly at or on +44(0)1823 333469.