Store Operations E-Learning Program
Provides an understanding of key store operations processes.
This web based course provides the student with an excellent overview of the organization, functions and concerns of stores.
Target Audience
- New members of corporate store operations team
- Store managers
- New area managers
- Potential store managers
- Retail IT staff who need to better understand retail store operation
Class Contents
- Store Operations Overview
- Store operations overview pre-test
- Store operations structure and HQ functions
- Store management
- Space management
- Store administration and physical plant maintenance
- Loss prevention
- Human resources
- Technology overview
- Use of KPIs in analyzing performance
- Evaluating store locations
- Store operations overview mastery test
HQ Functions
- HQ functions pre-test
- Sales planning
- Competition analysis
- Customer research
- Customer relationship management
- Space management
- Store layout/planograms
- Expense planning and management
- HQ functions mastery test
Stores
- Store pre-test
- Customer service
- Sales floor functions
- Customer special orders
- Store promotions
- Other back office
- Self-scanning
- Store mastery test
Store Inventory Management
- Store inventory management pre-test
- Merchandise receiving
- Vendor managed inventory
- Direct store delivery
- Taking inventory
- Markdown management
Loss Prevention & Store Security
- Loss prevention and store security pre-test
- Overview
- Loss prevention
- Store security
- Loss prevention approaches
- Loss prevention technology
- Loss prevention & store security mastery test
Human Resources
- Human resources pre-test
- Human resources overview
- Human resources systems
- Training
- Policy & news communication
- Human resources mastery test
Class Cost
The program is hosted on Martec's web site Click here for E-learning prices.
How To Proceed
Click here for more information and an order form
On payment you will receive an account number and password by
return. The total program is about 8 - 12 hours of study.
| This online course has been approved by CPD Certification Service as certified content for Continuing Professional Development. |
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