Store Operations Instructor Led Class

Class Objective

This course provides the student with an excellent overview of the:

• Range of activities performed by store operations management - both corporate and branch
• Key performance indicators that drive management of retail stores
• Core business processes
• Centralised vs decentralised retail operations

Target Audience

• Store managers and their direct reports
• New area managers
• Potential store managers
• Vendors selling and marketing store operations solutions to retailers
• IT staff needing to better understand the key processes and functions involved in store operations

Class Contents

• Store Operations Overview
  • Store operations structure and HQ functions
  • Store management
  • Space management
  • Store administration and physical plant maintenance
  • Technology overview
  • Use of KPIs in analysing performance
     
• HQ Functions
  • Customer service
  • Visual merchandising
  • Store promotions
  • Customer special orders
  • Store administration / back office
  • Labor scheduling
     
• Store Functions & Management
  • Sales planning
  • Competition analysis
  • Customer research
  • Customer relationship management
  • Space management
  • Store layout / planograms execution
  • Expense planning and management
     
• Store Level Inventory Management
  • Merchandise receiving
  • Vendor managed inventory
  • Direct store delivery
  • Taking inventory
  • Markdown management
     
• Loss Prevention & Store Security
  • Functions & processes
  • Loss prevention approaches
     
• Store Human Resources
  • Overview
  • Staff recruiting & management
  • Training methods & systems
  • Communication of policies and news

Training Formats

• Store Operations Instructor led classes
  Currently no UK or US public classes scheduled, in-house classes available on request.
• E-learning – self paced, multi-media class designed to take about 8 - 12 hours to complete, depending on experience
• Content for corporate universities and intranets

CPD Certification Service has approved this class for Continuing Professional Development.