Understanding Retail Instructor Led Class

It  illustrates the main players, business processes, and key performance indicators utilized in a successful retail operation.

Target Audience

• IS department personnel who want to btter understand their user's needs and requirements
• Retail management trainees who need a broader understanding of retailing

Contents

• Retail financials
  • Retail profit models
  • Sample profit and loss statements
  • Industry profitability drivers
    
    
• Key performance indicators
  • Sales ratios
  • Stock KPIs including turn
  • Cost of goods sold
  • Shrinkage
  • Margin KPIs including gross margin, markdowns, GMROI
    
    
• Retail process
  • Category and merchandise management
  • Merchandise planning
  • Assortment development
  • Open to Buy
  • In-season management
  • Allocation and replenishment
  • Retail marketing
    
    
• Customer Relationship Marketing (CRM)
  • Loyalty vs. retention
  • Customer segmentation
  • Customer analysis
    
    
• Overview of the retail supply chain
  • Key components of supply chain management
  • Difference between a supply chain and a demand chain
  • Supplier collaboration
    
    
• Overview of store operations
  • Essentials of sales planning and management
  • Common store processes

Training Formats

• Understanding Retail Instructor led classes
  - click here for information on US public classes
  - click here for information on UK public classes
• Content for corporate universities and intranets

CPD Certification Service has approved this class for Continuing Professional Development.