Retail Training
Is sourcing training in a range of retail disciplines a constant
challenge for you?
Have you ever wished you could provide cost effective, quality
training without blowing your budget?
Do you find it easy to source soft skills, such as hiring and
appraising, but tough to find industry specific training such as
retail math, inventory management, customer service and sales
skills?
If you’ve hired training companies to build classes for you in the
past, were you disappointed or constrained by their lack of retail
knowledge?
If so, you’re not alone. But good news! This is
where Martec International can help.
Retailers recognize that better trained staff do their jobs more
efficiently, are better motivated, stay longer and cost less to
employ when all costs are taken into account. A study sponsored by
the Coca Cola Research Foundation found that it costs the average US
supermarket approximately $50,000 to replace a store manager. This
cost includes hiring and training costs and also includes the lost
profit while the new store manager is coming up to speed.
Hence investment in training pays rewards in many ways. But should
you develop your training in house with all the costs that entails,
but have the benefit of highly customized training, or use off the
shelf programs to save money and leverage other subject matter
experts? What training approaches should you use? Instructor led,
e-learning, interactive web-based training or a blend?
There’s no one answer that’s right for everybody in every
circumstance. We undertake needs analyses studies to advise our
clients on the best training mix to achieve their goals.
Martec provides a portfolio of off the shelf instructor led and
e-learning classes, develops and presents interactive web-based
seminars and customizes its programs to meet retailers’ precise
needs.
Martec’s professional staff members are all former retailers with at
least ten year’s retail experience in a range of disciplines and all
have held at least one management position. Hence they bring a
wealth of experience to solving clients’ training and business
problems.
Learning Services Portfolio
As this chart shows, our offer starts with self-paced learning delivered over the web. We provide e-mail support to those studying our programs for a modest support charge. Our e-learning programs include self-testing for the learner, and may also include central capture and reporting of test results.
To try a web-based retail training program
click here
At the next level, we present one to two hour web seminars on specific topics. These allow students a greater degree of interaction with the instructor and can also include testing.
Finally, we offer a portfolio of pre-developed instructor led
classes, which can be customized to specific requirements. We also
write additional instructor led classes to meet unique
requirements.
In some circumstances, we build completely custom programs from the
ground up. With the depth of retail and training experience we bring
to bear, we can typically build these programs in half the time of
our competitors.
Our instructor-led portfolio addresses buying and merchandising skills, supply chain management, store operations, customer service and selling skills. For a quick overview of our instructor-led training portfolio, click here.
To review our e-learning programs, which cover similar subjects, click here. You can take a live demonstration lesson from each of our e-learning classes by clicking here.
To see the latest public class training schedule, click here
Why Martec?
It's a combination of:
- Highly detailed and thoroughly practical content unavailable from any other source
- Objective content focused on your goals
- Many years of real life experience by our consulting team
- Best practice guidance
- A worldwide perspective
- Input from and exposure to a "blue chip" client list
- Comprehensive documentation
- Instructors who can go "off script" to address students real issues
- Economic value achieved by blending pre-developed material with appropriate customization
- Empathy with the real needs of the people doing the job.
+1 770 392 9664 for our US office in Atlanta or +44 1823 333 469 for our UK office.
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