Solution Chains & Link to Business Objectives

This course focuses on how to link a retailer's business objectives to the solutions that your company might sell to retailers.

To view a sample of this Solution Chains  e-learning course select the Video tab above.

Who Is It Suitable For?

This program is designed for:

• People who sell or market to retailers. It is ideal for companies who sell or market IT solutions to retailers.
• It is also valuable as induction training for retail management trainees and for IT teams who need to understand the retail business more fully.

Detailed Content

The detailed content includes:

• The Concept of Solution Chains
• What drives industry profitability
• Solution chain example
• Improving customer service example
• Solution chain process
• Business objective – increase sales
• Business objective – increase gross margins
• Business objective – reduce expenses
• Business objective – reduce shrink
• Business objective – improve inventory turns
• Summary
• Mastery test
• Learners completing the mastery test and obtaining an 80% pass mark will also receive a mastery certificate upon completion.

Benefits of Studying This Program

Learners studying this program will understand how their company’s solutions can help retailers achieve their business objectives and will also be able to identify the decision makers, influencers and recommenders for each solution.

Hours of Study

1-2 hours

Resources Included

The class includes the following downloadable resources for printing and review:

• Summary of module

Price

The price for a single student is US $77, or UK £62 or EU €71. This includes one year’s access to the class.

Corporate licences are available.

Pre-Requisites Necessary

Studying the Overview of Key Retail Processes will help understand the detail of solution chains.

After This Program

The next logical program in developing learners’ knowledge is Building the Business Case and ROI.