Introduction to Retail Technology E-learning Class

Provides a detailed understanding of the use of technology in the retail industry.

Target Audience

This program is designed for individuals who need a familiarity with retail information technology and wish to understand how it can be applied to a retail business to improve performance.

It is ideal for:

Sales and marketing executives from technology hardware and software vendors that target the retail market
Business executives within retail companies that wish to extend their knowledge of IT and the benefits it can bring

Contents

1. Course Introduction

How to use this course

2. Retail Information Technology

Section 2 pre-test
Introduction to retail information technology
Overview of key applications
Section 2 mastery test

3. Overview of Store Systems

Section 3 pre-test
Retail store technology
Back office systems
Section 3 mastery test

4. POS (EPOS) Systems and Customer Self Service Terminals

Section 4 pre-test
POS (EPOS) configurations
Self scanning
Industry standards
Section 4 mastery test

5. Customer Information Devices

Section 5 pre-test
Electronic shelf edge labels
Kiosks
Mobile carts
Wireless PDA devices
Section 5 mastery test

6. HQ Merchandise Management Systems

Section 6 pre-test
Merchandise management systems
Category management systems
Space management
Industry standards
Section 6 mastery test

7. Warehouse Management & Transportation

Section 7 pre-test
Warehouse management systems
Industry standards
Section 7 mastery test

8. Merchandise Optimization

Section 8 pre-test
Merchandise optimisation
Merchandise optimisation tools
Section 8 mastery test

9. Data Warehouse/Decision Support Systems and CRM

Section 9 pre-test
Data warehousing
Customer relationship management
Section 9 mastery test

10. Multi-channel Retailing and E-tailing

Section 10 pre-test
Multi-channel retailing and e-tailing
Section 10 mastery test

11. Vendor Collaboration & Management

Section 11 pre-test
Vendor collaboration
Industry standards
Section 11 mastery test

12. Financials & HR

Section 12 pre-test
Finance management systems
Human resource systems
Industry standards
Section 12 mastery test

13. Useful Information Resources

Quadrant analysis
Retail publications
Retail conferences with significant technology content
Final course quiz

Delivery Method

The class is available as a web-based program, which can be run on an individual basis on Martec's web site, or can be installed in house for a greater number of students. Each session has a pre-lesson mastery test and a post lesson mastery test. The students see their own scores immediately. For groups from the same company, a report of student progress and scores can be provided.

Class Cost

The program is hosted on Martec's website Click here for E-learning prices.

Click here for more information and an order form

On payment you will receive an account number and password by return. The total program is about 8 - 10 hours of study.

Try A Demo Lesson First?

If you would like to try a demonstration lesson first, Click here

Enquire Further

This online course has been approved by CPD Certification Service as certified content for Continuing Professional Development.