Understanding Retail Instructor Led Class

Provides a complete understanding of the retail market and the key business issues affecting retailers today.

Target Audience

• New entrants to retailing
• IS department personnel 
• Retail management trainees who need a broader understanding of retailing
• Vendors selling or marketing products or services into the retail sector

Contents

• Typical retail organization
  • Differences between non-food and food retailers
  • Typical organization structures
  • Buying and merchandising
  • Store operations
  • Finance
  • IT
  • Marketing
  • Warehouse and distribution
    
    
• Retail financials
  • Retail profit models
  • Sample profit and loss statements
  • Industry profitability drivers
    
    
• Key performance indicators
  • Sales ratios
  • Stock KPIs including turn
  • Cost of goods sold
  • Shrinkage
  • Margin KPIs including gross margin , markdowns, GMROI
    
    
• Overview of the buying and merchandising process
  • Merchandise planning
  • Assortment planning
  • Planning timeframes
  • In-season management
  • Allocation & replenishment
  • Post season review
    
    
• Overview of the retail supply chain
  • Key components of supply chain management
  • Difference between a supply chain and a demand chain
    
    
• Overview of store operations
  • Essentials of sales planning and management
  • Core concepts of expense planning and management
    
    
• Basics of customer relationship management (CRM)

Training Formats

• Instructor led classes supported by an accompanying CD - click here for information on public classes
• E-learning - click here for class details
• Content for corporate universities and intranets

Enquire Further

CPD Certification Service has approved this class for Continuing Professional Development.