NRF - An Introduction to Selling and Service - Class Manual

retail training

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Price: $30.00

Product type: File download

Class Manual

Product: CM15

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This is the class manual for the second course from the full National Retail Federation (NRF) Retail Management Training Suite which can be studied as an individual course if you choose not to take the full suite, it contains 35 pages. From this course you will understand how to create a shopping experience that builds customer loyalty.

Topics covered in this course include the value of customer loyalty, chain of retail success, know your customers, how to influence customer satisfaction, balancing customers' needs, internal customers in retail, balancing customer expectations, selling and service models, the manager's role in selling and service, producing sales and service results, coaching an associate on achieving sales results, planning for sales growth and productivity, methods for building the sales team, measuring sales and service performance, using performance metrics to improve sales and service and leadership in selling and service.